Where do you ship?
We ship the ordered products within Austria as well as to Belgium, Czech
Republic, Germany, France, Hungary, Italy, Netherlands, Slovenia, Spain, and
the United Kingdom. For the delivery by standard shipping the respective
shipping fees apply. International shipping is available thorugh our partner Wolf & Badger.
How do I track my order?
Go to your Account page and click on the order you’re interested in tracking. You’ll find the order number next to each of the items that has shipped. Once we ship your order, we’ll also send you an e-mail with your tracking information so you’ll have it on hand.
How long does shipping take?
We typically ship 2 – 3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 7 – 10 business days.
What materials are my products shipped in?
All our products are shipped in recyclable, uncolored cardboard boxes which fulfill the highest sustainability standards.
What will my refill packs come shipped in?
Your refill powders are packed in biodegradable and compostable cellulose sachets. Each refill pack is made of three paper sachets and packed in small recyclable cardboard packs. All these are shipped in paper padded mailers made from recycled fibers.
How do I get free shipping?
We offer free shipping for any order over 30 EUR. We selectively also offer special free shipping promotions for our products which are published via our website and social media channels.
How much does it cost to ship to my address?
Shipping and taxes will automatically be calculated at checkout. Shipping fees will vary based on your specific location and are the same for all products you purchase. We currently do not ship outside of continental Europe but we’re working diligently to be able to expand our reach soon. Stay tuned!
Can I cancel or change my order once it has been processed?
Unfortunately we can’t cancel or change your order once it’s been placed. But
contact us at firstname.lastname@example.org and we’ll help you figure out what we can do.
Where can I find my active and/or past orders?
Log into your Account page and you’ll be able to see your full order history for
both past and in process orders.
What is your return policy?
We want you to be happy with your aer products and offer returns on orders 30 days after they are shipped. If for any reason, you’re not happy with your purchase contact us at email@example.com and we’ll do everything we can to make it right. The 30-day window begins on the day the product is shipped and returns must be received within 60 days after return label instructions are issued to you.
To be eligible for a return, your item must be returned to us, unused and in the same condition that you received it and require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How do I return my order?
We’re sorry to hear you didn’t enjoy your aer products. To return your order, e-mail us at firstname.lastname@example.org with your order number in the subject line to expedite the process.
When will I see my refund?
Your refund should post to your credit card statement 5 – 7 days after we’ve
received and processed your return.
What methods of payment do you accept?
When will my card be charged?
Your credit card will be charged as soon as you place your order and receive an e-mail confirmation.
How do subscriptions work?
It’s simple! First, pick which refill you’d like to purchase. Then, choose how often you’d like refills to be delivered to you. You can select delivery for every 1 or 2 months. The following refills are delivered with each of our starter sets:
- aerkoi – kitchen cleaner: 3 paper sachets filled with 4g of cleaning powder each. Powders comes in citrus scent.
- aerlaa – bathroom cleaner: 3 paper sachets filled with 4g of cleaning powder each. Powder comes in eucalyptus scent.
- aervue – glass cleaner: 3 paper sachets filled with 4g of cleaning powder each. Powder comes with no scent.
- aersoa – hand soap: 3 paper sachets filled with 8g of cleaning powder each. Powder comes in citrus, herbaceous and woody scent.
Finally, enter your shipping and billing information, and you’re all set. If something changes, don’t worry. You can cancel, pause, or skip your subscription deliveries in your account at any time. Just log into your account at www.theaer.com to make any adjustments.
Will I be charged for cancelling my aer subscription?
No. You can cancel your subscription free of charge. Refill orders are processed on the day of the month that you began your subscription. To cancel your subscription, log into your account on our website and select the subscription you’d like to update. You’ll find the option to “Cancel Subscription” on your account page. If you run into any trouble, please email email@example.com and we’d be more than happy to assist you.
Do I have to sign up for a subscription?
No, of course not! We get that subscriptions aren’t for everyone. That’s why we offer a buy now, one time purchase option on every product. The benefit of a subscription is maximum convenience for every refill shipment you need. And you never need to remember to re-order!
How can I pause my aer subscription?
You certainly can pause your subscription for our refills. To do so, sign into your account on our website and select the subscription you want to adjust and choose ‘Pause’ to put your subscription on hold. You will not be charged for any subscription refills while your subscription is on hold.
How much does an aer subscription cost?
A subscription does not cost any additional cost other than the respective price of the product itself. Hence, you are able to enjoy maximum convenience at no additional cost.
When is my card charged?
For all orders with us, your card will be charged when the order is processed. Subscriptions are processed on the day that they’re scheduled to ship.
Which products are available for subscription?
All our refills are available for subscription, including both our home and personal care range.
Are your products cruelty-free?
Yes, we are proud to say we love our furry friends and did not harm them in the making of our products.
Are your products disinfecting or antibacterial?
No, we do not make any disinfectant or antibacterial claims. We do not formulate with the biocides that are often included in antibacterial products because biocides do not meet our standards for health and safety. We strive to make our products optimal for effectiveness as well as human and environmental health.
Our surface cleaners such as our kitchen cleaner aerkoi are formulated to fight grease and grime in order to help keep your surfaces clean. Also, our bathroom cleaner aerlaa does help remove stains from mold and inanimate scum such as soap scum. As you’ll read in our customer reviews, people do seem to find our cleaners very effective!
Moreover, as part of our personal and body care family our hand soap aersoa does help wash away viruses and bacteria. We do include surfactants that reduce surface tension to effectively lift up bacteria and viruses from skin to easily wash them away. In fact, more and more scientific evidence in the midst of this pandemic has been published around the superiority of hand soap vs. hand sanitizers in fighting viruses. This goes as far as the CDC recommending washing hands with soap and water whenever possible over hand sanitizers. The full spectrum of information can be found here: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7301780/
Where can I find the respective ingredients?
You can find the ingredients for each of our products on the respective product page by clicking on the “+” symbol below the product description. A separate window will pop up which shows you a detailed overview of the ingredients we use in our formulations. All our formulations have been designed using non-toxic ingredients. We only source ingredients that are non-GMO, gluten-free, vegan and cruelty free.
Can I purchase just the powders without any containers?
Of course you can purchase just the powders contained in our compostable sachets if you’d like. On each product page you will have the chance to select the option “refill”, which enables you to specifiy the number of refills you need.
However, in order to leverage all sustainable properties of aer, we recommend you use our reusable and recyclable containers and bottles together with our refill sachets as we specifically designed them for a great consumer experience and for countless refills and resuse.
Can I use aer products if I have a soy or nut allergy?
Are your products pet safe?
We have developed our products without volatile organic compounds (VOCs) so that they are safe for use around your pets and animals.
Are your products pH-balanced?
Yes. Each of our cleaning sprays was developed to be as effective as possible for each of the surfaces you use them on, which means that each cleaner was developed to be optimally balanced in pH levels depending on the surface.
Are your products gluten-free?
Are your products organic?
Are your products vegan?
Our products only use vegan ingredients and are not made from animal byproducts.
Can I use a different sachet with a different bottle?
You can technically use a different bottle with a different sachet but the labels printed on our bottles are permanent so we suggest stronlgy to use the suitable sachet for each bottle. Our glass & mirror cleaning solution is grey blue, our bathroom cleaning solution is rose and our kitchen cleaning solution is red. Separately, our foaming hand soap solution is blue.
Why do you use powders and not tablets?
As our main claims states: we are reinventing the bare essentials. This means that we develop our powder formulations with only those ingredients that our customers truly need. Anything else that is shipped unnecessarily such as tons of single-use packaging or water, we leave out.
The truth is that tablets (more specifically effervescent tablets), which an increasing number of start ups in the field of home care use, come with multiple ingredients such as sodium carbonate that add zero value to the consumer experience. These components have the single purpose to make the tablet a tablet and have it dissolve properly in liquids. However, there is absolutelty no functional purpose that comes with such ingredients. Consumer still end up paying for it.
We continue fighting eyewashing, of which tablet formulations are part of.
Why do you ship empty bottles?
We don’t want you to pay to ship water around the world and we do want to minimize our carbon footprint. You can add your own water when you receive your bottle or at your own convenience.
How do I create my cleaner and/ or soap?
Making your mix-it-yourself aer products we ship to you is as easy as 1-2-3.
1. Fill your bottle or soap dispenser with warm water
2. Pour in the powder
3. Close the bottle or soap dispenser, shake and off you go!
For a visual guide, please refer to the how to use section on each of our product pages.
How long will one bottle last?
The dissolved solution in our bottles should last you a similar length of time as in a traditional bottle for all of our products. Of course how long each dissolved powder lasts depends on how often you use the product, often dependent on the size of your home and family. If you need more help on identifying which products you should purchase, please provide more information and we’ll do our very best to assist you!
Do I need to use warm water when dissolving the powders?
Using warm water will best minimize how long you need to wait to have your final products. Using cold or hot water is also okay, but we would recommend warm water since in our long lists of tests and studies, it has shown to lead to the best results in terms of product quality.
Does the bottle have to be completely empty before refilling?
We recommend that you finish using the cleaning liquid in your bottle and rinsing it with clean water before creating another bottle of solution with a new powder load. Each refill pack is designed to be dissolved with water to create 500ml of cleaner or 380ml of foaming hand soap and match the exact amount of solution our bottle is designed to hold.
Do I need to shake the bottle for the powder to dissolve?
Although it is not necessary, we recommend that you briefly shake the bottle after
closing it properly. This ensures that the powder content is distributed equally
while speeding up the process a bit. However, it is no necessity at all. Our
products will perform just as well without shaking the closed bottle.
How often can a bottle be reused?
Our bottles are meant to be used and refilled forever so you never have to throw them away. Unlike many conventional disposable cleaning or soap bottles, there is no risk of leaching with continued re-use for our bottles. You can refill your bottle again and again without stretching, tearing, or breaking.
How much liquid does one paper sachet make?
For our surface cleaners, one sachet contains 4g of surface cleaning powder
which then makes 500ml of liquid surface cleaner. One foaming hand soap
sachet contains 8g of soap powder which then makes 380ml of foaming hand
Can I use bottles I have at home for your products such as the hand soap?
For our cleaners and soap we recommend you use our bottles as they have been specifically designed for our fomulations and lead to the best product experience. Our cleaning bottles are shatterproof, 100% recyclable PETG, specifically designed for re-use and will not leach over time.
Our soap dispenser is made of glass and contains a special, high-quality foam pump. Importantly, our soap powder has been designed to be used with our foamp pump and is not suitable to be used with regular soap dispensers, as the technology applied differs significantly.
How many sachets do I need to use to make my products?
Each sachet is the made to be the perfect amount for your aer bottle. Each of our sachets for our surface cleaners contains 4g of powder and makes 500ml of liquid spray cleaner. Each of our foaming hand soap sachets contains 8g of powder and makes 380ml of foaming hand soap.
How many refill packs do I need?
It depends on what you use it for, how often you clean or wash, and the size of your home and family. If you need more help on identifying which refill packs you should purchase, text or e-mail us.
Is your packaging recyclable?
Our shipping materials, and our bottles (which aren’t intended for you to recycle after single-use) – are recyclable, while our paper sachets used for our refills are 100% biodegradable and compostable. Should anything happen to one of our bottles due to unforeseen circumstances and you’re unable to recycle it properly, we are happy to take it back free of charge and responsibly recycle it on your behalf.
How do I dispose of your packaging?
All of our packaging is recyclable and our paper sachets are 100% compostable and biodegradable. Our boxes and packaging can be recycled in the regular paper bin, the same is true for our paper sachets which provide shelter for our powders.
Should our bottles, soap dispenser and containers have reached the end of their lifecycle, we suggest the following recycling routes:
- Our surface cleaner bottles can be recycled in the dedicated light packaging waste.
- Our soap dispenser bottle can be best recycled in the glass waste.
- Our soap foam pump can be best recycled in the metal packaging waste.
Can I compost the packaging for my refill / bottle?
You can compost the paper sachets for our powder refills but you will need to recycle the shipping envelopes and boxes that contained your products in the paper waste.
What happens if the powder packaging gets wet?
The powder packaging is designed to protect against water but is not meant to drown in it, so please keep it in a dry, safe place for storage. In order for our materials to be compostable, we could not use any plastic, hence, our packaging is not suitable to be actually covered by water.
Additionally, any moisture can affect the overall efficacy and shelf-life of the refill powders. That being said, we’d be happy to send you replacement refills for the inconvenience. Just contact us using the contact form provided on or website our shoot us a message to firstname.lastname@example.org.
Where and how should I store the paper sachet refills?
We suggest storing our paper sachet refills in a cool and dry place – the drier, the better. We don’t suggest storing it anywhere where it may be exposed to water, more than average humidity or get wet, as it may affect the efficacy and shelf-life of the powders and make them sticky.
What and who is aer?
aer is a revolutionary home and personal/body care brand that creates sustainably formulated products and packaging solutions that are better for you and ultimately better for our environment. We develop, produce and ship our products ourselves, 100% in-house and operate completely independently of external financing or investors.
We offer smart and sustainable products for your daily routine. Our effective, non-toxic products are formulated without water (an ingredient you already have at home) and minimize the carbon footprint generated when shipping these products from our warehouse to your home. Our products are paired with reusable, recyclable and refillable bottles so you only buy the bottle once and never have to throw it away again.
What is your mission?
Our mission is to make it easy for everyone to be environmentally responsible and eliminate single-use packaging & low-quality mass products in your daily routine. When designing our products, we always have the aim of creating something easy to use, money-saving, effective and sustainable.
Where can I find aer products?
Where are your products made?
Our powder formulations are developed and manufactured in Austria. Our packaging materials for both refills and bottles are also sourced from Austria. Our bottles are designed in Austria and responsibly manufactured in China.
Where is aer based?
We are headquartered in Vienna, Austria, where we have been founded. Here we
also devleop and manufacture our formulations.
Do you have a referral/ affiliate program?
We certainly do! Please get in touch with us here in order to conclude a collaboration and help use eliminate single-use packaging and low-quality products from our daily routines.